Expert articles from industry partners — on operations, customer service and scaling sales on Amazon, eBay, Allegro and other marketplaces.
Romanian shoppers do not judge a store on price and assortment alone. It matters just as much whether they can pick a convenient delivery method, pay on arrival, check where the parcel is, and send the product back without trouble.
Tuesday, 11:20. A customer asks whether the bracket fits his model. The message lands in Message Centre among a dozen others. You reply Thursday morning, he thanks you and places the order. Case closed, nobody complains.
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